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Mercer’s Wood AcademyLearning Together, Achieving Together

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What to do if you have a problem

If you have any questions or concerns about your child or the school, then it is always important to raise them with the Class Teacher. If you are unsatisfied with the outcome, you should arrange an appointment with Mrs Wilson, Head of School; most problems can be sorted out this way.

 

If you are still unhappy with the outcome, you can use the formal arrangements for making complaints using the Complaints Policy. A copy of this Policy is available by request at the school office, or can be downloaded from the Trust web-page.

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